This policy was last updated on 31/01/16

This Privacy Statement does not apply to the products or websites of our business partners/affiliates or to any other third parties, even if their products or websites are linked to or from our website. We recommend you review the privacy statements of the other parties with whom you interact.

1. Information We Collect

We may ask you to provide personal information when you
• Use our website.
• Request services, support, or information.
• Place orders for products or services.
• Subscribe to newsletters
• Contact us.

2. Email Updates

We regularly email website news and information updates to those customers who have specifically subscribed to our email service. All subscription emails sent by us contain clear information on how to unsubscribe from our email service.

3. Our Promise

We never sell, rent or exchange mailing lists.

4. Data Shared With Partners

We may however share commercial and technical data with our partners where a customer has accessed and used our website via a site belonging to one of our partners. However, such information will also be subject to our partners’ privacy policies.

5. Partner Privacy Policies

Please be aware that other websites that may be accessed through our website may collect personally identifiable information about you. The information practices of those third-party websites linked to or from our website are not covered by this Privacy Statement.

6. Spam

We never send bulk unsolicited emails, (popularly known as Spam) to email addresses.

7. Product Updates

We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding products or services directly provided by us.

8. Email Content

All emails sent by us will be clearly marked as originating from us. All such emails will also include clear instructions on how unsubscribe from our email service and any future emails. Such instructions will either include a link to a page to unsubscribe or a valid email address to which you should reply, with “unsubscribe” as the email subject heading.

9. Cookies

Our website uses “cookies” to track use and allow customers to purchase from our website. Please note that these cookies do not contain or pass any personal, confidential or financial information, or any other information that could be used to identify individual visitors or customers purchasing from our website. Please note that you are free to refuse cookies. However, for purely technical reasons this may prevent you from purchasing from our website. This is because anonymous cookies are commonly used to keep track of the contents of customers’ shopping baskets or trolleys during the checkout process. This facility ensures that the items added to (or removed from) your basket are accurately stated when you go to pay. Please see our separate Cookies Policy.

10. Contact Us

If you have any questions relating to our Privacy Policy please email us at

Email: sales@alphachl.co.uk